Ordering Help

Ordering online, or by phone.

Ordering Online

Browse our online store, add as many items to your shopping cart as you wish. As you add items, you will be taken to the shopping cart to view what you have chosen so far. During this time, you may see what is in your shopping cart by clicking View Cart in the top right of any page.

When you are done shopping, click Checkout. Checking out is a short, easy process!

• Step 1: Check to make sure you have all the products you want, and enter any coupons or promotions you have at this time.
• Step 2:Enter Billing Address. This information must match the information on file with your credit card company.
• Step 3: Enter Shipping Address. If this is the same as the Bill-to information, simply check the box directly under the Shipping Address heading
• Step 4: Enter credit card information. Note that, for greater security, we now require you to enter the CVV2, which is the 3-digit number on the back of your card or on the front of your American Express card.
• Step 5: Print receipt for your records. If you provide an email address, we will send you an electronic copy of your receipt for your records.

By Phone

To order by phone, simply call 1-866-31SMART (1-866-317-6278) Monday-Friday, 9am-5pm Central Time. If we are unavailable to answer the phone, leave a message with your name and phone number and we will call you back.

Pioneer Pet Products, LLC - N144 W5660 Pioneer Rd - Cedarburg, WI 53012